Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams • Tucson, AZ

10d • Onsite

About The Position

Customer Service Specialists work with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. They resolve customer concerns, support client satisfaction, stay informed about product features, and maintain the quality and visual standards of products and the store. The role combines customer service and sales, with responsibility for consistently meeting store sales goals.

The position is part-time at Store #1559, 3641 W. Ina Rd, Tucson, AZ 85741. Duties involve customer contact and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuables; a criminal-history review is required. The schedule may include evenings and weekends. The role also involves retrieving and moving products, tinting and mixing paint, stocking and displays, cleaning equipment, loading and unloading delivery trucks, and assisting with deliveries as needed.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without current or future sponsorship for employment work visa status.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. occasionally.
• Must be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.

Nice To Haves

• Valid, unrestricted driver's license.
• High school diploma or GED.
• At least one year of experience in a delivery, retail, or customer service position.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive, trust-based relationships with wholesale and retail customers.
• Process sales transactions accurately and in accordance with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist with deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Remain knowledgeable about products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• The company describes benefits intended to support health and well-being, career development, inclusion, and community connection. Specific benefits depend on eligibility and are available through the company's benefits information site.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed