Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams • Memphis, TN

12d

About The Position

Customer Service Specialists work with wholesale and retail customers to identify their needs, answer questions about Sherwin-Williams products, and recommend suitable solutions. They resolve customer concerns promptly, support customer satisfaction, keep current on product features, and help maintain the quality and visual standards of the products and store. The role focuses on excellent customer service while consistently meeting store sales goals.

The position involves customer contact, potentially including minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other valuables. Sherwin-Williams has determined that criminal-history review is necessary to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Candidates who meet the qualifications may be invited to complete a digital video interview and then an in-store interview. The company describes benefits in general terms and directs candidates to its benefits website for eligibility and offerings.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without requiring sponsorship for employment work visa status now or in the future.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver’s License.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. occasionally.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• Internal Sherwin-Williams applicants must have received at least a “meets expectations” (3) rating on their most recent performance appraisal.
• Internal Sherwin-Williams applicants must have completed all HR Cloud eLearning courses required for their current position.

Nice To Haves

• High School diploma or GED.
• At least one year of experience working in a delivery, retail, or customer service position.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trust-based relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist with deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Remain knowledgeable about products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• The company describes a range of benefits related to retirement, health care, well-being, and daily commute, with eligibility and offerings available on its benefits website.
• The company describes rewards, benefits, and flexibility intended to support health and well-being.
• The company describes opportunities to learn, develop new skills, and grow professionally.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed