Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams • Sandy, UT

6d • Onsite

About The Position

Customer Service Specialists work with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, recommend appropriate solutions, resolve customer concerns, and support customer satisfaction. They stay current on product features, maintain product and store quality and visual standards, and work toward store sales goals. The role includes customer contact, potentially with minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other valuables. Sherwin-Williams states that it conducts a criminal-history review to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

This is a full-time position at Store #1675, located at 9234 S 700 E, Sandy, UT 84070. The position requires English and Spanish communication skills, a valid unrestricted driver's license, and the ability to lift and carry materials. Scheduled hours may include evenings and weekends.

The company describes its purpose as inspiring and improving the world by coloring and protecting what matters. It says it supports employees with rewards, benefits, flexibility, learning and development opportunities, and an inclusive team and community commitment. Candidates may progress through an online application, digital video interview, and in-store interview.

Requirements

• Be at least 18 years of age.
• Be legally authorized to work in the country of employment without needing employment-visa sponsorship now or in the future.
• Be able to read, write, comprehend, and communicate in English.
• Be able to read, write, comprehend, and communicate in Spanish.
• Have a valid, unrestricted driver's license.
• Be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.
• For internal Sherwin-Williams applicants: have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
• For internal Sherwin-Williams applicants: have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

• Have at least a high school diploma or GED.
• Have at least one year of experience in a delivery, retail, or customer service position.
• Have previous work experience selling paint and paint-related products.
• Have previous work experience operating tinting and mixing equipment.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trust-based relationships with wholesale and retail customers.
• Process sales transactions accurately and in accordance with policies and procedures.
• Meet monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist with deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Remain knowledgeable about products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• The company describes a range of benefits intended to support health and well-being, including retirement, health care, total well-being, and daily commute benefits.
• The company describes rewards and flexibility intended to enhance health and well-being.
• The company describes opportunities to learn, develop new skills, and grow one's contribution.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed