Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams • Parkville, MD

14d • Onsite

About The Position

Customer Service Specialists work closely with wholesale and retail customers to understand their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. The role includes promptly resolving customer concerns, supporting client satisfaction, staying current on product features, and maintaining the quality and visual standards of products and the store. Specialists deliver excellent customer service while consistently meeting store sales goals.

The selected candidate will work at Store #705238, 8824 Waltham Woods Dr., Parkville, MD 21234. Duties include customer contact, potentially with minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other valuable items. A criminal-history review is required to protect the company, its operations and reputation, and the safety of customers, staff, vendors, contractors, and the public.

The position is eligible for health benefits, including prescription savings and virtual physician visits, retirement and savings benefits, and additional benefits. The time-away package includes vacation, holidays, and military leave, among other benefits. Candidates who pass application review may be invited to complete a digital interview and then, if selected, an in-store interview.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without current or future employment-visa sponsorship.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted driver's license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. occasionally.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• Internal Sherwin-Williams applicants must have received at least a “meets expectations” (3) rating on their most recent performance appraisal.
• Internal Sherwin-Williams applicants must have completed all HR Cloud eLearning courses required for their current position.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in a delivery, retail, or customer service position.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trust-based relationships with wholesale and retail customers.
• Process sales transactions accurately and in accordance with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work-order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist with deliveries as needed.
• Keep assigned areas in-stock and presentable.
• Remain knowledgeable about products and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• Health benefits, including prescription savings and virtual physician visits.
• Retirement and savings benefits.
• Time away from work, including vacation, holidays, and military leave.
• Additional benefits; eligibility may depend on hiring and applicable plan terms.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed