Bilingual Customer Service Specialist (Spanish)
About The Position
Customer Service Specialists work closely with wholesale and retail customers to identify their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. The role focuses on providing excellent customer service, resolving customer concerns promptly, maintaining product knowledge and store presentation standards, and consistently meeting sales goals. The position involves customer contact, potentially including minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other items of value. The selected candidate will work at Store #707537, 415 E Pleasant Run Rd, Ste 101, Cedar Hill, TX 75104.
Requirements
- Must be at least 18 years of age.
- Must be legally authorized to work in the country of employment without now or future sponsorship for an employment work visa.
- Must be able to read, write, comprehend, and communicate in English and Spanish.
- Must have a valid, unrestricted Driver’s License.
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and frequently lift and carry up to 50 lbs., and occasionally up to 70 lbs.
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
- If an internal Sherwin-Williams candidate, must have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
- If an internal Sherwin-Williams candidate, must have completed all HR Cloud eLearning courses required for the current position.
Nice To Haves
- High school diploma or GED.
- At least one year of experience working in a delivery, retail, or customer service position.
- Previous work experience selling paint and paint-related products.
- Previous work experience operating tinting and mixing equipment.
Responsibilities
- Ensure high levels of customer satisfaction through excellent sales service.
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
- Build productive, trust-based relationships with wholesale and retail customers.
- Process sales transactions accurately and in accordance with policies and procedures.
- Follow and achieve monthly, quarterly, and yearly sales goals.
- Maintain precise work order files and formulas.
- Pull appropriate products from the sales floor or warehouse.
- Tint and mix products to customer specifications as needed.
- Stock shelves and set up displays.
- Clean store equipment.
- Load and unload delivery trucks.
- Assist with deliveries as needed.
- Maintain assigned areas in an in-stock and presentable condition.
- Stay knowledgeable about products and discuss available options.
- Comply with inventory control procedures.
- Suggest ways to improve sales.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
