Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams•Durant, OK

12d•Onsite

About The Position

Customer Service Specialists work with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. The role focuses on delivering excellent customer service, resolving customer concerns promptly, maintaining product knowledge and store presentation standards, and consistently meeting sales goals. The selected individual will work at Store #707114, 2102 W Main St, Durant, OK 74701. The role involves customer contact, which may include minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other items of value. A criminal-history review is required to protect the business, its operations and reputation, and the safety of customers, staff, employees, vendors, contractors, and the general public.

Requirements

Be at least 18 years of age.
Be legally authorized to work in the country of employment without sponsorship for employment visa status now or in the future.
Be able to read, write, comprehend, and communicate in English.
Be able to read, write, comprehend, and communicate in Spanish.
Have a valid, unrestricted driver's license.
Be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
Be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
For current Sherwin-Williams employees: have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
For current Sherwin-Williams employees: have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

High school diploma or GED.
At least one year of experience in a delivery, retail, or customer service position.
Previous work experience selling paint and paint-related products.
Previous work experience operating tinting and mixing equipment.

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service.
Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
Build productive, trust-based relationships with wholesale and retail customers.
Process sales transactions accurately and consistently with company policies and procedures.
Follow and achieve monthly, quarterly, and yearly sales goals.
Maintain precise work order files and formulas.
Pull appropriate products from the sales floor or warehouse.
Tint and mix products to customer specifications as needed.
Stock shelves and set up displays.
Clean store equipment.
Load and unload delivery trucks.
Assist with deliveries as needed.
Maintain assigned areas in an in-stock and presentable condition.
Stay knowledgeable about products and discuss available options.
Comply with inventory control procedures.
Suggest ways to improve sales.