Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams • College Park, MD

5h • Onsite

About The Position

Customer Service Specialists work closely with wholesale and retail customers to understand their needs, answer questions about Sherwin-Williams products, and recommend suitable solutions. They resolve customer concerns promptly, support customer satisfaction, stay current on product features, and maintain the quality and visual standards of products and the store. The role combines customer service and sales, with responsibility for meeting store sales goals.

The selected candidate will work at Store #3614, 1 Sherwin Way, Cleveland, OH 44113. The role involves contact with customers, which may include minors, and access to cash and payment methods, electronic equipment, personal information, merchandise, and other valuable items. Sherwin-Williams states that a criminal history review is necessary to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Requirements

• Be at least 18 years of age.
• Be legally authorized to work in the country of employment without current or future employment visa sponsorship.
• Be able to read, write, comprehend, and communicate in English.
• Be able to read, write, comprehend, and communicate in Spanish.
• Have a valid, unrestricted driver's license.
• Be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and to lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.
• For internal Sherwin-Williams applicants: have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
• For internal Sherwin-Williams applicants: have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in a delivery, retail, or customer service position.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trusting relationships with wholesale and retail customers.
• Process sales transactions accurately and in accordance with policies and procedures.
• Meet monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist with deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Stay knowledgeable about products and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• Medical, dental, and vision coverage.
• Flexible Spending Accounts (FSAs).
• Disability coverage.
• Security, retirement, and savings benefits.
• Generous time-away-from-work package, including personal leave, paid parental leave, medical leave, vacation, and holidays.
• Additional benefits and flexibility to support health and well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed