Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams • Westfield, IN

12d • Onsite

About The Position

Customer Service Specialists work with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend suitable solutions. They promptly resolve customer concerns, support customer satisfaction, stay informed about product features, maintain store and product quality and visual standards, and meet the store’s sales goals. This full-time position is based at Store #1448, 3663 East S.R. 32, Westfield, Indiana 46077, with a starting pay rate of $17.05 per hour.

The role involves customer contact, including possible contact with minors, and access to cash and other payment methods, electronic equipment, personal information, store merchandise, and other items of value. The company states that it considers criminal-history review necessary to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

The hiring process includes an online application, a digital video interview for qualified candidates, and an in-store interview for selected candidates. Sherwin-Williams describes its employee offering in terms of rewards, benefits, flexibility, learning and career development, and connection with an inclusive team and broader communities; eligibility and specific benefit details are available through its benefits website.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without requiring employment-visa sponsorship now or in the future.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted driver’s license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• Internal Sherwin-Williams applicants must have received at least a “meets expectations” (3) rating on their most recent performance appraisal.
• Internal Sherwin-Williams applicants must have completed all HR Cloud eLearning courses required for their current position.

Nice To Haves

• High school diploma or GED.
• At least one year of experience working in delivery, retail, or customer service.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trusting relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications, as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist with deliveries, as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Remain knowledgeable about products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• The company describes a wide range of benefits, including retirement, health care, well-being, and daily commute offerings; specific benefits and eligibility details are available through its benefits website.
• The company describes rewards, benefits, and flexibility intended to support health and well-being.
• The company describes opportunities to learn, develop skills, and grow professionally.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed