Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams•Surprise, AZ

11d•Onsite

About The Position

The Bilingual Customer Service Specialist works with wholesale and retail customers to identify their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. The role provides customer service in person and by phone, resolves customer concerns, builds customer relationships, and supports the store in meeting sales goals. The specialist also maintains product knowledge and store quality and visual standards, and performs sales, inventory, product preparation, stocking, cleaning, and delivery support duties. This is a full-time position at Store #8268, 14039 W. Grand Ave., Surprise, AZ 85374. The job involves customer contact, including possible contact with minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuable items. Sherwin-Williams states that it conducts a criminal-history review for this role.

Requirements

Be at least 18 years of age.
Be legally authorized to work in the country of employment without requiring sponsorship for an employment work visa now or in the future.
Be able to read, write, comprehend, and communicate in English.
Be able to read, write, comprehend, and communicate in Spanish.
Have a valid, unrestricted driver's license.
Be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. occasionally.
Be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.
For internal Sherwin-Williams candidates: have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
For internal Sherwin-Williams candidates: have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

High school diploma or GED.
At least one year of experience working in a delivery, retail, or customer service position.
Previous work experience selling paint and paint-related products.
Previous work experience operating tinting and mixing equipment.

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service.
Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
Build productive, trust-based relationships with wholesale and retail customers.
Process sales transactions accurately and in accordance with policies and procedures.
Follow and achieve monthly, quarterly, and yearly sales goals.
Maintain precise work order files and formulas.
Pull appropriate products from the sales floor or warehouse.
Tint and mix products to customer specifications as needed.
Stock shelves and set up displays.
Clean store equipment.
Load and unload delivery trucks.
Assist with deliveries as needed.
Maintain assigned areas in an in-stock and presentable condition.
Stay knowledgeable about products offered and discuss available options.
Comply with inventory control procedures.
Suggest ways to improve sales.