Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams • Tooele, UT

8d • Onsite

About The Position

Customer Service Specialists work closely with wholesale and retail customers to understand their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. They promptly address customer concerns, support client satisfaction, stay current on product features, maintain product and store presentation standards, and achieve excellent customer service while consistently meeting store sales goals. This part-time role is assigned to Store #7693 at 2341 N 400 E, Tooele, UT 84074.

The position involves customer contact, potentially including minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other valuables. Sherwin-Williams states that it conducts a criminal history review to help protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Candidates may apply online, qualified applicants may be invited to complete a digital video interview, and top candidates may be invited to an in-store interview. Compensation depends on the circumstances of each case, including skills, experience, training, licensure, certifications, and business needs. The posting does not provide a specific wage range. Benefits information is available through the company’s benefits website, and eligibility depends on the employee’s circumstances.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without needing employment visa sponsorship now or in the future.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted driver’s license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and to lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• Internal Sherwin-Williams applicants must have received at least a “meets expectations” (3) rating on their most recent performance appraisal.
• Internal Sherwin-Williams applicants must have completed all HR Cloud eLearning courses required for their current position.

Nice To Haves

• High school diploma or GED.
• At least one year of experience working in a delivery, retail, or customer service position.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive, trusting relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist in making deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Remain knowledgeable about products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• The company describes benefits related to retirement, health care, total well-being, and daily commuting; specific offerings and eligibility are available through its benefits website.
• The company describes rewards, benefits, and flexibility intended to support health and well-being.
• The company describes opportunities to learn, develop new skills, and grow professionally.
• The company describes an inclusive team and a commitment to its communities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed