Bilingual Customer Service Specialist (Spanish) PT

Sherwin-Williams • Miami, FL

9d • Onsite

About The Position

Sherwin-Williams is hiring a part-time Bilingual Customer Service Specialist (Spanish) for Store #2105 at 10593 SW 40th St, Miami, FL 33165. The role works with wholesale and retail customers to identify their needs, answer questions about Sherwin-Williams products, recommend appropriate solutions, and promptly resolve concerns. The specialist is expected to provide excellent customer service, meet store sales goals, stay knowledgeable about product features, and maintain the store’s product quality and visual standards.

The position involves customer contact, including possible contact with minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other valuable items. Sherwin-Williams states that it conducts a criminal-history review to help protect its business, operations, reputation, customers, staff, employees, vendors, contractors, and the public.

Candidates who advance may complete an online application, a digital video interview, and an in-store interview. The company describes benefits in general terms and directs candidates to its benefits website for offerings they may be eligible for if hired. Compensation is determined based on relevant factors, and the posting notes that the wage range estimate is subject to geographic differential; no specific wage range is provided in the supplied description.

Requirements

• Must be at least 18 years old.
• Must be legally authorized to work in the country of employment without requiring current or future employment-visa sponsorship.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• For current Sherwin-Williams employees: must have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
• For current Sherwin-Williams employees: must have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

• Valid, unrestricted driver’s license.
• High school diploma or GED.
• At least one year of experience in a delivery, retail, or customer service position.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trusting relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist in making deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Remain knowledgeable about products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• The company describes a range of benefits intended to support health and well-being, career development, and connection, including offerings related to retirement, health care, well-being, and commuting. Eligibility and specific offerings are referred to the company benefits website.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed