Bilingual Customer Service Specialist (Spanish) PT
About The Position
Customer Service Specialists work closely with wholesale and retail customers to understand their needs, answer questions about Sherwin-Williams products, recommend suitable solutions, and resolve customer concerns promptly. They help ensure customer satisfaction, stay informed about product features, maintain product and store presentation standards, and work toward store sales goals. The role is based at Store #702508, 1439 E. Commercial Blvd., Oakland Park, FL 33334. The position involves contact with customers, which may include minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuables. Sherwin-Williams has determined that a criminal-history review is necessary to protect its business, operations, reputation, and the safety of customers, staff, vendors, contractors, and the public.
Requirements
- Be at least 18 years of age.
- Be legally authorized to work in the country of employment without requiring employment visa sponsorship now or in the future.
- Be able to read, write, comprehend, and communicate in English.
- Be able to read, write, comprehend, and communicate in Spanish.
- Be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
- Be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.
- For internal Sherwin-Williams candidates: have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
- For internal Sherwin-Williams candidates: have completed all HR Cloud eLearning courses required for the current position.
Nice To Haves
- Valid, unrestricted driver’s license.
- High school diploma or GED.
- At least one year of experience in delivery, retail, or customer service.
- Previous work experience selling paint and paint-related products.
- Previous work experience operating tinting and mixing equipment.
Responsibilities
- Ensure high levels of customer satisfaction through excellent sales service.
- Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
- Build productive, trusting relationships with wholesale and retail customers.
- Process sales transactions accurately and in accordance with policies and procedures.
- Follow and achieve monthly, quarterly, and yearly sales goals.
- Maintain precise work order files and formulas.
- Pull appropriate products from the sales floor or warehouse.
- Tint and mix products to customer specifications as needed.
- Stock shelves and set up displays.
- Clean store equipment.
- Load and unload delivery trucks.
- Assist with deliveries as needed.
- Maintain assigned areas in an in-stock and presentable condition.
- Remain knowledgeable about products and discuss available options.
- Comply with inventory control procedures.
- Suggest ways to improve sales.
Benefits
- Rewards, benefits, and flexibility to support health and well-being.
- Opportunities to learn, develop new skills, and grow professionally.
- An inclusive team and commitment to employees’ and broader communities.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
