Bilingual Customer Service Specialist (Spanish) PT

Sherwin-Williams • Boynton Beach, FL

6d • Onsite

About The Position

Customer Service Specialists work closely with wholesale and retail customers to understand their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. They promptly resolve customer concerns, support client satisfaction, stay current on product features, and maintain the quality and visual standards of the products and store. The role combines excellent customer service with consistently meeting store sales goals. The selected individual is expected to work at Store #2612, 2007 S Federal Hwy, Boynton Beach, FL 33435.

The role involves contact with customers, which may include minors, and access to cash and other payment methods, electronic equipment, personal information, store merchandise, and other valuable items. Access may be supervised or unsupervised; Sherwin-Williams states that it reviews criminal history to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Sherwin-Williams describes its purpose as inspiring and improving the world by coloring and protecting what matters. It says it supports employees through rewards, benefits, flexibility, learning and career development, and an inclusive team and community commitment. The hiring process consists of an online application, a digital video interview for qualified candidates, and an in-person interview for top candidates. A general description of potentially eligible benefits is available through the company's benefits site; specific benefits are not enumerated in the posting.

Requirements

• Be at least 18 years of age.
• Be legally authorized to work in the country of employment without requiring employment-visa sponsorship now or in the future.
• Be able to read, write, comprehend, and communicate in English.
• Be able to read, write, comprehend, and communicate in Spanish.
• With or without reasonable accommodation, be able to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.
• For internal Sherwin-Williams candidates: have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
• For internal Sherwin-Williams candidates: have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

• Have a valid, unrestricted driver's license.
• Have at least a high school diploma or GED.
• Have at least one year of experience in a delivery, retail, or customer service position.
• Have previous work experience selling paint and paint-related products.
• Have previous work experience operating tinting and mixing equipment.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trusting relationships with wholesale and retail customers.
• Process sales transactions accurately and in accordance with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work-order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist with deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Remain knowledgeable about products and discuss available options.
• Comply with inventory-control procedures.
• Suggest ways to improve sales.

Benefits

• The posting references rewards, benefits, and flexibility to support health and well-being, but does not specify particular benefits for this position.
• A general description of benefits potentially available to eligible employees is provided through the company's benefits website.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed