Bilingual Customer Service Specialist (Spanish) PT

Sherwin-Williams • Delray Beach, FL

6d • Onsite

About The Position

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. They promptly resolve customer concerns, support client satisfaction, stay current on product features, and maintain the quality and visual standards of the products and store. The role focuses on excellent customer service while consistently meeting store sales goals.

The position is based at Sherwin-Williams Store #702193, 5869 W Atlantic Avenue Ste A, Delray Beach, Florida 33484. Duties involve contact with customers, potentially including minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other valuables. The company states that criminal-history review is necessary to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

The hiring process includes an online application, a digital video interview for qualified candidates, and an in-store interview for top candidates. Candidates invited to the digital interview are asked to complete it within seven days of receiving the invitation.

Requirements

• Must be at least 18 years old.
• Must be legally authorized to work in the country of employment without current or future employment-visa sponsorship.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and frequently lift and carry up to 50 pounds and occasionally up to 70 pounds.
• Must be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.
• Internal Sherwin-Williams candidates must have received at least a “meets expectations” (3) rating on their most recent performance appraisal.
• Internal Sherwin-Williams candidates must have completed all HR Cloud eLearning courses required for their current position.

Nice To Haves

• A valid, unrestricted driver's license.
• At least a high school diploma or GED.
• At least one year of experience in a delivery, retail, or customer service position.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trust-based relationships with wholesale and retail customers.
• Process sales transactions accurately and in accordance with policies and procedures.
• Meet monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist with deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Stay knowledgeable about products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• A range of rewards, benefits, and flexibility intended to support health and well-being.
• Opportunities to learn, develop new skills, and grow professionally.
• An inclusive team and commitment to employees' and broader communities' connection.
• A benefits program that includes offerings related to retirement, health care, well-being, and commuting; eligibility depends on the employee and applicable terms.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed