Bilingual Customer Service Representative
About The Position
Florida One Insurance is hiring a full-time, onsite Bilingual Customer Service Representative to support its diverse client base in a fast-paced, customer-focused environment. The representative will address insurance-related issues, answer questions, and guide customers through their policies, building trusting relationships with clients in English and Spanish. The role offers an annual salary of $42,600 to $92,000, based on experience and performance, and support through the insurance licensing process. Florida One Insurance Agency specializes in personalized auto insurance solutions and emphasizes trust, transparency, and exceptional service. Its mission is to empower clients with the knowledge and support to make informed decisions and build lasting relationships.
Requirements
- Fluency in English and Spanish, verbally and in writing.
- Excellent verbal and written communication skills.
- Empathy, professionalism, and a strong customer-service orientation.
- Problem-solving ability and attention to detail.
- Adaptability in a fast-paced environment.
- A collaborative, team-oriented mindset.
Responsibilities
- Respond to customer inquiries by phone, email, and in person.
- Assist customers with policy updates, claims, and general insurance questions.
- Provide clear, empathetic support in English and Spanish.
- Collaborate with the agent team to ensure a seamless customer experience.
- Maintain accurate records and documentation.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid time off
- Support and guidance through the insurance licensing process
- Opportunities for growth and development
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
