Bilingual Customer Service Representative
Florida One Insurance•Oakland Park, FL
•Onsite
About The Position
Florida One Insurance is hiring a full-time, onsite Bilingual Customer Service Representative to support its diverse client base in a fast-paced, customer-focused environment. The role involves resolving insurance-related issues, answering questions, and helping customers with their policies. The representative provides empathetic, professional service in English and Spanish and works closely with the agent team to deliver a seamless customer experience. Florida One Insurance specializes in personalized auto insurance solutions and emphasizes trust, transparency, and exceptional service.
Requirements
- Fluency in spoken and written English and Spanish.
- Excellent verbal and written communication skills.
- Empathy, professionalism, and a strong customer-service orientation.
- Problem-solving ability and attention to detail.
- Adaptability in a fast-paced environment.
- A collaborative, team-oriented mindset.
Responsibilities
- Respond to customer inquiries by phone, email, and in person.
- Assist customers with policy updates, claims, and general insurance questions.
- Provide clear, empathetic support in both English and Spanish.
- Collaborate with the agent team to ensure a seamless customer experience.
- Maintain accurate records and documentation.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid time off
- Support and guidance through the insurance licensing process
- Opportunities for growth and development
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
