Bilingual Customer Service Representative
About The Position
Florida One Insurance is hiring a full-time Bilingual Customer Service Representative to provide customer-focused support to its diverse client base. The role is onsite in a fast-paced environment and involves resolving insurance-related issues, answering questions, and guiding customers through their policies. The representative communicates with clients in English and Spanish and works closely with the agent team to deliver a seamless customer experience. Florida One Insurance Agency specializes in personalized auto insurance solutions and emphasizes trust, transparency, and exceptional service. The company’s mission is to empower clients to make informed decisions through knowledge and support while building lasting relationships.
Requirements
- Fluency in spoken and written English and Spanish.
- Excellent verbal and written communication skills.
- Empathy, professionalism, and a strong customer-service orientation.
- Problem-solving ability and attention to detail.
- Adaptability in a fast-paced environment.
- A collaborative, team-oriented mindset.
Responsibilities
- Respond to customer inquiries by phone, email, and in person.
- Assist with policy updates, claims, and general insurance questions.
- Provide clear, empathetic support in English and Spanish.
- Collaborate with the agent team to ensure a seamless customer experience.
- Maintain accurate records and documentation.
Benefits
- Medical, dental, and vision insurance.
- Life insurance.
- Paid time off.
- Support and guidance through the insurance licensing process.
- Opportunities for growth and development.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
