Bilingual Customer Service Representative
About The Position
Florida One Insurance is hiring a full-time, onsite Bilingual Customer Service Representative to support its diverse client base in a fast-paced environment. The representative responds to insurance-related questions and issues, helps customers understand and manage their policies, and provides empathetic support in English and Spanish. The role involves close collaboration with the agent team and maintaining accurate records. Compensation is $42,600 to $92,000 per year, based on experience and performance. Benefits include medical, dental, and vision insurance, life insurance, paid time off, support through the insurance licensing process, and opportunities for growth and development.
Requirements
- Fluency in spoken and written English and Spanish.
- Excellent verbal and written communication skills.
- Empathy, professionalism, and a strong customer-service orientation.
- Problem-solving ability and attention to detail.
- Adaptability in a fast-paced environment.
- A collaborative, team-oriented mindset.
Responsibilities
- Respond to customer inquiries by phone, email, and in person.
- Assist with policy updates, claims, and general insurance questions.
- Provide clear, empathetic customer support in English and Spanish.
- Collaborate with the agent team to ensure a seamless customer experience.
- Maintain accurate records and documentation.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid time off
- Support and guidance through the insurance licensing process
- Opportunities for growth and development
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
