Bilingual Customer Service Representative
About The Position
Florida One Insurance is hiring a full-time Bilingual Customer Service Representative to support its diverse client base onsite in a fast-paced environment. The role focuses on helping customers resolve insurance-related issues, understand their policies, and receive clear, empathetic assistance in English and Spanish. The representative will work closely with the agent team and maintain accurate customer records. Compensation is $42,600 to $92,000 per year, based on experience and performance. The company offers medical, dental, and vision insurance, life insurance, paid time off, support through the insurance licensing process, and opportunities for growth and development.
Requirements
- Fluency in spoken and written English and Spanish.
- Excellent verbal and written communication skills.
- Empathy, professionalism, and a strong customer-service orientation.
- Problem-solving ability and attention to detail.
- Adaptability in a fast-paced environment.
- A collaborative, team-oriented mindset.
Responsibilities
- Respond to customer inquiries by phone, email, and in person.
- Assist customers with policy updates, claims, and general insurance questions.
- Provide clear, empathetic support in English and Spanish.
- Collaborate with the agent team to ensure a seamless customer experience.
- Maintain accurate records and documentation.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid time off
- Support and guidance through the insurance licensing process
- Opportunities for growth and development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
