Bilingual Customer Service Representative
About The Position
Florida One Insurance is hiring a full-time, onsite Bilingual Customer Service Representative to support its diverse client base in a fast-paced, customer-focused environment. The representative responds to insurance-related questions and issues, helps customers understand and manage their policies, and builds trusting relationships by providing clear, empathetic support in English and Spanish. The role works closely with the agent team to provide a seamless customer experience and maintains accurate records and documentation. The position offers an annual salary of $42,600 to $92,000, based on experience and performance, along with benefits and support through the insurance licensing process.
Requirements
- Fluency in English and Spanish, both verbal and written.
- Excellent verbal and written communication skills.
- Empathy, professionalism, and a strong customer-service orientation.
- Problem-solving ability and attention to detail.
- Adaptability in a fast-paced environment.
- A collaborative, team-oriented mindset.
Responsibilities
- Respond to customer inquiries by phone, email, and in person.
- Assist customers with policy updates, claims, and general insurance questions.
- Provide clear and empathetic support in both English and Spanish.
- Collaborate with the agent team to ensure a seamless customer experience.
- Maintain accurate records and documentation.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid time off
- Support and guidance through the insurance licensing process
- Opportunities for growth and development
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
