Bilingual Customer Service Representative (HLX, NS)

Recrute Action • Halifax, NS

1d • Hybrid

About The Position

Step into a dynamic role in the insurance sector where every interaction makes an impact. Engage with clients, solve real needs, and navigate high-volume calls in a fast-moving contact center. Benefit from hybrid flexibility, structured training, and the chance to grow your expertise in group benefits and digital tools.

Requirements

• High school diploma required; post-secondary education considered an asset.
• 1 year of customer service or administrative experience.
• Proficiency with Microsoft tools and ability to navigate multiple systems.
• Strong problem-solving skills and attention to detail.
• Ability to adapt to a fast-paced environment while maintaining professionalism.
• Strong research skills and ability to learn new systems quickly.
• Ability to work in a team-oriented environment.
• Bilingual fluency in English and French to support clients in both languages.

Nice To Haves

• Experience in contact center, insurance, or group benefits considered an asset.
• Experience with Salesforce considered an asset.

Responsibilities

• Manage customer service interactions by answering inbound calls and supporting client needs related to group insurance plans.
• Handle a high volume of calls with varying complexity from internal and external clients.
• Provide accurate information regarding products and services.
• Follow up on group insurance files when required.
• Use multiple systems and applications to process requests efficiently.
• Maintain service quality and meet performance expectations in a fast-paced environment.
• Stay updated on products, services, and tools using available resources.

Benefits

• Hourly salary of $24.
• 6-month contract starting June 29, 2026, with extension and permanent potential.
• 37.5 hours per week, Monday to Friday, rotating shifts between 9:00 AM and 9:00 PM AST.
• Hybrid model: on-site Tuesday to Thursday, or full-time on-site option.
• 9-week training from 9:00 AM to 5:00 PM AST.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED