Bilingual Customer Service Representative
Nexus Brands Group Inc•Chandler, AZ
•Onsite
About The Position
Nexus Brands Group is a global leader in the tattoo, pet grooming, and beauty industries, dedicated to supporting professionals with innovative, high-quality products and unmatched service. The company is seeking an experienced Bilingual Customer Service Representative for its Sales Department at Ryan’s Pet Supplies in Chandler, AZ. The ideal candidate is a self-starter, resourceful in problem-solving with minimal direction, and thrives in a challenging yet fun environment.
Requirements
- Bilingual: fluent in English and Spanish, with the ability to read, write, speak, and interpret training manuals, work instructions, and routine correspondence
- Excellent time management skills with the ability to multitask, prioritize, and meet deadlines
- Resourceful and proactive, consistently delivering high-quality customer service
- Strong customer relationship management and interpersonal skills
- Proficient in Microsoft Office (Word, Outlook) and internet research tools; quick to learn proprietary sales software
- Clear and effective written and verbal communication skills
- Detail-oriented with strong problem-solving and analytical abilities
- Well-organized with strong planning and coordination skills
- Knowledgeable of current product lines and established customer base
- High school diploma and at least 2 years of administrative office experience
- Must be able to work M-F from 8:00a – 4:30p
- Ability to show up and be on time to scheduled shifts
Responsibilities
- Process orders in NetSuite for merchandise by telephone, email, or direct interaction with customer.
- Analysis of customer inquiries to determine appropriate products needed, give product and repair pricing to enable customer to make a purchasing decision.
- Place product order for customer, take payment information, gives shipping information, verify out of stock items.
- Follow-up on any pending orders that require calling customer back with freight quotes or product information or repair estimate quotes.
- Receive repair orders and enter them into NetSuite, create service orders, take payment information.
- Perform other related duties as assigned.
- Any other duties needed to help drive to our Vision, fulfill our Mission, and abide by our Company’s Values
Benefits
- Friendly and supportive culture with team member appreciation events
- Open-door policy
- Health and welfare benefits
- Pet discount program
- Supplemental insurance options including long and short-term disability and EAP
- 401k with company match
- Paid time off in addition to paid holidays
- Employee Referral Program
- Continuous training and growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
11-50 employees
