Bilingual Customer Service Representative

Contact Government Services, LLC•Indianapolis, IN

1d•$40,000 - $45,000

About The Position

CGS is seeking a Bilingual Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the governmentâs most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Requirements

Bilingual and fully fluent in English and Spanish (both written and verbal)
High School diploma or General Educational Development (GED) certificate
Minimum of two (2) years of customer service, call center, or contact center work history.
Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation

Nice To Haves

Ability to follow policies, procedures, and regulations.
Ability to navigate a content management system, other applications and related web sites.
Strong written and verbal communication skills.
Excellent customer service, dependability and time management skills.
Keyboarding proficiency of at least 40 words per minute.
Call Center (omnichannel) background a plus.

Responsibilities

Reply to calls and emails from the public on housing and FHA mortgages.
Use a knowledge base and follow standard operating procedures (SOP) to answer customer requests.
Document your communications in our database.