Bilingual Customer Service Representative

Medavie

9d • Remote

About The Position

As a national health solutions partner, Medavie puts people first in everything they do. Their mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest. They celebrate individuality and value the diverse perspectives and skills their employees contribute. Medavie offers opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. This role is a permanent, full-time position within the Customer Experience department.

Requirements

• Bilingualism (French and English): To meet the needs of our clients, the person in this role must be bilingual.
• Can easily communicate both by phone and email and speaks in a clear, concise and friendly manner.
• Has a desire to see things through to the end and enjoys new challenges.
• Relevant training, education or work experience in the areas of customer service or health.
• Excellent technical skills, ability to manage multiple tasks at once and switch between software without difficulty, while simultaneously continuing to assist the caller.
• Ability to answer both difficult and easy calls.
• Be an expert in problem solving, understand the needs of members and quickly learn how to achieve the best results in all settings.
• Enjoying helping others is a non-negotiable requirement.

Nice To Haves

• Previous call center experience is not a requirement, but those who do very well in this position have experience serving customers over the phone.
• Are capable of multi-tasking while providing excellent customer service, and demonstrate a high level of attention to detail.

Responsibilities

• Answer questions about health benefits and plan eligibility, payment inquiries and other general questions.
• Quickly assess and resolve issues while providing effective strategies for first-call resolution.
• Are dedicated to customer service excellence and demonstrate a high level of commitment in all areas.

Benefits

• Competitive pay
• Comprehensive benefits
• Opportunities for personal and professional growth
• Flexible work options
• Meaningful experiences
• Supportive leadership
• A comprehensive health and dental plan, fully paid by the employer, in effect one month after your first day on the job.
• A comprehensive virtual training program that prepares you for work and call taking.
• Opportunities for career advancement and development.
• Work-life balance, wellness benefits, health resources and discounts for select fitness centers.
• A great work environment, exceptional colleagues and supportive leaders to help you succeed!
• A purpose driven organization dedicated to improving the well being of Canadians
• A comprehensive benefits package, including health and dental coverage that is 100% employer paid , along with wellness benefits, health resources, and fitness center discounts
• A flexible work environment that supports work–life balance
• Strong professional development opportunities, including ongoing training, coaching, and career growth pathways
• A collaborative and inclusive culture where your expertise is valued and your contributions make a real impact

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed