Bilingual Customer Service Representative

Homesteaders Life Company•West Des Moines, IA

8h•Hybrid

About The Position

As a Bilingual Customer Service Representative, you will provide a wide variety of services to funeral homes, funeral home preneed counselors, agents, marketing organizations, account executives, and policy owners with a focus on supporting Spanish-speaking customers, policy owners, and agents in both oral and written communications. You will work with a team and collaborate with colleagues to help customers and the families served. Homesteaders Life Company, a mutual company owned by its policy holders, is a national leader providing products and services to help people design a better farewell. Founded in 1906, Homesteaders is known for secure preneed funding and innovative solutions that help funeral and end-of-life professionals and consumers connect with each other.

Requirements

Equivalent to high school degree
Completion of LOMA courses in Principles and Operations within two years of employment.
Demonstrated fluency in both Spanish and English with both oral and written communication.
1-3+ years of customer service experience in a financial services organization, preferably life insurance, involving extensive in-bound and out-bound phone work.
Demonstrated proficiency in Microsoft office products: Outlook and Word

Nice To Haves

Completion of a two-year associate degree program in a job-related field is preferred.
Experience on a LifePro office administration system preferred.

Responsibilities

Provides highly responsive, time-sensitive, high volume, customer-oriented service designed to enhance company relationships across internal and external individuals.
Resolve issues related to accounting, claims, and new business for paper and online methods.
Receives and responds to Spanish (primary) and English (secondary) language telephone and written correspondence inquiries, provides information and services related to correspondences.
Provides information and services related to new business, claims, policy information and policy changes. etc.
Translates and provides written communication received in Spanish and English.
Assist agents and funeral homes with on-line services including enrollment, reporting, administration, system navigation.
Work with agents and customers to resolves issues to ensure compliance with state regulatory requirements and company standards.
Assist with commission and compensation questions from customers.
Conduct system testing to help ensure integrity of files and proper underwriting are within limits.