CS Rep - Level 1 (BIL)

Navicore Solutions Inc•Remote, Remote, US,

3d•$0 - $19•Remote

About The Position

Navicore Solutions is a nonprofit organization dedicated to helping individuals and families create, restore, and maintain financial wellness. We provide compassionate financial counseling to consumers nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery, bankruptcy counseling and education. Our mission is to strengthen the well-being of individuals and families through education, guidance, advocacy, and support. This role involves being the first point of contact, delivering exceptional customer service and supporting clients on their journey towards eliminating their debt and achieving financial stability.

Requirements

High School Diploma or Equivalent
Must be fluent in English and Spanish for 1 role and fluent in English and Portuguese for the other.
At least 1 year of Customer service and call center experience
Ability to sit for an 8-hour shift while using headset to handle phone calls
Ability to type 40 words per minute
Must reside within the United States Only.

Nice To Haves

Strong organizational and time management skills
Attention to detail
Pleasant telephone voice and excellent verbal communication skill
Ability to take direction and apply feedback
Compassionate and empathetic attitude

Responsibilities

Promptly responding to incoming calls.
Understanding clients’ needs and taking appropriate actions to address their inquiries or requests effectively and efficiently.
Handle primarily inbound phone calls from clients.
Provide additional assistance to clients via email, mail, and/or text.
Support clients in enrolling and managing their debt management program, answering their questions, reviewing their information and communicating with creditors.