Bilingual Customer Service Representative – 100% Remote

Recrute Action•Toronto, ON

1d•Remote

About The Position

Support customers in a fast-paced insurance environment where professionalism, collaboration, and strong communication are valued. This opportunity offers the chance to contribute to service excellence while helping customers navigate a variety of inquiries and concerns.

Requirements

Completion of a degree program.
2 years of customer service experience.
2-4 years of experience handling customer inquiries, resolving complaints, and providing customer support.
Experience accurately documenting customer information, interactions, and actions taken.
Proficiency with computer applications, including MS Outlook and data entry systems.
Ability to work independently and manage competing priorities effectively.
Bilingual in French and English, with the ability to communicate with customers by phone and email, respond to inquiries, explain resolutions, and provide updates regarding claims and service-related matters in both languages.

Nice To Haves

Experience handling billing adjustments, refunds, or service resolutions.
Exposure to inbound and outbound call environments.
Customer service experience in corporate, financial, insurance, or medical settings.
Familiarity with issue escalation processes.
Ability to manage high volumes of calls or inquiries while maintaining service quality.

Responsibilities

Respond to customer inquiries regarding products and services by phone or email.
Identify customer issues and provide solutions or appropriate follow-up.
Resolve service or billing concerns, including refunds, exchanges, and bill adjustments.
Communicate claim investigation updates and planned adjustments to customers.
Escalate unresolved complaints to the appropriate internal departments.
Maintain detailed and accurate records of customer interactions and actions taken.
Ensure a professional, customer-focused experience while meeting productivity expectations.