Bilingual Customer Service Rep (German)

TEKsystems•Tampa, FL

1d•Remote

About The Position

We are seeking a Bilingual Service Success Advocate fluent in German and English to support members on a fast-growing, online mental health therapy platform. This role is highly customer-focused and ideal for someone who is empathetic, detail-oriented, and comfortable working in a high-volume, digital support environment. You will primarily support users via email and chat, with some phone support. This is a mission-driven role supporting individuals seeking mental health services.

Requirements

1–5 years of customer service experience, specifically responding to inquiries via email or chat
Fluent in German and English
Typing speed of 55+ words per minute
Strong written and verbal communication skills
Proven ability to meet performance metrics and productivity goals
Tech-savvy with the ability to learn and navigate multiple systems
Highly empathetic with a passion for helping others
Coachable, results-oriented, and adaptable to change

Nice To Haves

Experience in healthcare or health insurance preferred

Responsibilities

Respond to inquiries from active and prospective members via email and chat (handling 200-300 tickets/day)
Assist with subscription questions, billing issues, refunds, and financial aid requests
Support account access needs including password resets and account setup
Educate users on platform features, services, and best practices
Deliver a calm, empathetic, and solutions-oriented experience in every interaction