Bilingual Customer Service Rep

Alta Resources • Brea, CA

21h • Onsite

About The Position

Alta Resources is seeking Spanish Speaking Customer Service Representatives to deliver professional, high-quality, “best-in-class” customer service and sales support. As a Spanish Bilingual Customer Care Rep, you will have the opportunity to make a difference in the lives of customers. You will listen to, talk with, and problem-solve the issues of concerned customers, most of whom are primary Spanish speakers.

Requirements

• Must be fluent in Spanish and English, both verbally and in the written word.
• Strong desire and passion to help people, or as we say at Alta Resources, “Take care of people.”
• Excellent interpersonal, verbal and written communication skills.
• Ability to build relationships with clients, consumers and coworkers.
• Strong organization and time management skills.
• High school diploma or equivalent (GED, HSED) required.
• Previous work experience in customer service, sales, training, or member retention required.
• Ability to quickly learn program and product knowledge, work on a PC and navigate a Windows environment.
• Beginner to Intermediate knowledge and use of Microsoft Word, Excel, PowerPoint and Outlook.
• Polished phone demeanor, tone and etiquette is required.

Nice To Haves

• Post high school education is preferred.

Responsibilities

• Work with inbound and/or outbound phone calls, email, social media and other forms of communication to address the needs of our clients’ customers.
• Help facilitate, analyze and resolve (i.e., troubleshoot) customer issues.
• Provide product support.
• Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner.
• Provide solutions, recommendations and product information with a sense of urgency, positivity and empathy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees