Bilingual Customer Service
ibex•San Antonio, TX
About The Position
As a Bilingual Customer Service Representative, you’ll play a vital role in helping individuals get to their medical appointments. You'll schedule rides, coordinate logistics, and ensure each customer’s journey is as smooth and stress-free as possible. This is more than a job - it’s a chance to make a real impact every day.
Requirements
- Empathy, patience, and a genuine desire to help others
- Clear and confident phone etiquette
- Strong problem-solving and decision-making abilities
- Proficiency in Microsoft Word, Excel, and Outlook
- Comfort navigating multiple computer systems and using keyboard shortcuts
- Ability to work independently or as part of a team in a fast-paced environment
- Reliable attendance and ability to work full-time
- Must be 18 years of age or older
- High School Graduate or General Education Degree (GED)
- Must be fluent in English and Spanish languages
Nice To Haves
- Previous call center or customer service experience
Responsibilities
- Schedule transportation and dispatch trips
- Assist in coordination of mass transportation when needed
- Administer trips for volunteer/ independent drivers and mileage reimbursement program
- Works closely with transportation providers and health care facilities to resolve problems
- Assigns reservations to network providers to ensure that vehicle resources are used most efficiently and effectively to meet client demand
- Responsible for daily communication with transportation providers
- Ensures accurate trip data input to minimize errors and delays in timelines
Benefits
- paid training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
