Bilingual Customer Service Coordinator, 1 year contract
About The Position
We’re looking for a Bilingual Customer Service Coordinator, 1 Year Contract to join our team and play a key role in delivering exceptional support across WINNERS, HomeSense, and Marshalls stores across Canada. In this role, you’ll respond to and resolve customer inquiries, helping to create positive experiences and build brand loyalty. You’ll gain valuable experience in a fast-paced, customer-focused environment while developing strong communication and problem-solving skills. This is a great opportunity to grow your career with a well-known retail organization and make a meaningful impact every day.
Requirements
- Minimum of 2 years in customer service function.
- Strong interpersonal and communication skills; ability to read, write, communicate and interpret information accurately; able to develop and build relationships with internal and external partners / team members; customer service skills including efficiently and effectively responding to inquires or resolving any conflicts or problems that might arise.
Nice To Haves
- College Diploma or Bachelor’s Degree in Retail or Business Management preferred.
Responsibilities
- Responsible for effectively and efficiently responding to customer inquiries, resolving any conflicts or challenges that have been identified
- Liaise with stores to investigate customer opportunities and/or respond to inquiries by communicating action plan to ensure amicable customer resolution.
- Review and approve with Supervisor: authorization, monetary compensation to customers, documenting information within customer service database, keeping team members informed of cases as they arise.
- Provides feedback on customer experiences received with Supervisor to share with internal partners, including but not limited to Loyalty, Marketing, Systems, Loss Prevention, Store Operations.
Benefits
- Associate discounts at our stores, available to you and eligible family members.
- Comprehensive training and development resources designed to help you learn, grow, and succeed.
- Immediate access to our Group Benefits package, Associate & Family Assistance Program, and various well-being resources.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
