Operations Associate 1-year contract (bilingual)

The Canada Life Assurance Company • London, ON

2d • CA$41,200 - CA$55,700 • Hybrid

About The Position

Reporting to the Associate Manager of Annuity Administration, you will be an integral part of the Payout Annuity Team, providing expertise and assistance to the Client Service Coordinators and Client Service Specialists as well as working in partnership with financial and business partners. A sound technical background is required.

Requirements

• Bilingualism (fluent in French and English) required, as the position will regularly serve our clients with English and French-speaking needs.
• Self-motivated with an ability to effectively multi-task and meet tight deadlines
• Organized and able to work in a dynamic and changing environment
• Excellent oral and written communication skills
• Previous work experience in a customer service focused role
• A positive, enthusiastic attitude
• Strong interpersonal skills and relationship management
• Ability to interact with business & financial partners and provide assistance with problems & issues

Nice To Haves

• Knowledge of annuity products and system knowledge of SC03, Document Direct, IMS & RPS would be an asset

Responsibilities

• Processing client requested updates e.g. banking & address changes
• Handling returned mail and locating new addresses
• Updating administrative system(s) with new payment amounts and tax deductions
• Handling scheduled manual payments e.g. wires, cheques, manual EFT’s
• Reissuing stale dated cheques and missed payments
• Handling the mailing of pre-retirement letters
• Providing policy details and copies of contracts to clients
• Acknowledging all inquiries within 24 hours
• Providing administrative support to co-workers

Benefits

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security: Company-matching pension plan, share ownership program and additional investment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed