Bilingual Client Services Specialist (1-Year Contract)

Peoples Group • Toronto, ON

8h • CA$55,000 - CA$65,000 • Hybrid

About The Position

We are hiring for this position out of our Toronto office. Successful candidates who apply outside of these areas will be expected to relocate and reside in a location that is within a commutable distance. This is a 1-year fixed term contract position. You are a highly motivated and skilled Bilingual Client Services Specialist with experience in providing exceptional customer service in a call-center environment. You are organized, able to switch gears midstream and pay great attention to detail.

Requirements

• Flexible to work Eastern or Pacific time business hours depending on business needs.
• Demonstrated ability to build and maintain strong customer relationships, while consistently providing a high standard of service.
• Excellent communication skills both verbal and written. Must be Bi-Lingual in French and English.
• Excellent interpersonal, organizational and time management skills
• Excellent problem-solving skills with a great attention to details
• Adaptable and able to work well under pressure and deadlines.
• A self-starter who can work with minimal supervision.
• Minimum two years’ experience in a customer service role.
• Minimum one year experience in financial services, branch experience preferred.
• Working knowledge of AML/KYC requirements.
• Strong computer skills, with proficiency in Word, Excel and Outlook.
• Knowledge of banking products including high interest savings accounts and term deposits.
• Knowledge of banking systems, such as DNA.

Responsibilities

• Respond to incoming customer calls and email inquiries in a timely and professional manner, within agreed service levels.
• Strive to resolve customer issues and queries at first contact and demonstrate ability to build and maintain strong client relationships.
• Maintain a positive, empathetic, and professional attitude towards customers at all times.
• Support customer requests for opening accounts, including handling transactions and supporting customers who walk into the branch.
• Interact with customers to identify their financial needs and refer them to the appropriate expert or guide them to alternative channels such as online banking.
• Ensure key performance indicators are met to maintain call center service levels, emails, and call quality to contribute to team business efficiency targets.
• Stay up to date with all product and services offered by the Peoples Group family of financial services.
• Adhere to all compliance regulations and procedures.

Benefits

• A hybrid work environment, enabling you to balance your personal and professional life seamlessly.
• A competitive compensation package.
• A strengths-based approach, ensuring we work together more effectively.
• A commitment to your well-being in five key areas: Financial, Physical, Social, Career, and Community.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed