Bilingual Corporate Travel Advisor - French, German, Spanish, or Brazilian Portuguese and English

Direct Travel•Remote,

3d•Remote

About The Position

As a key member of the Operations Team, the Corporate Travel Advisor is responsible for completing comprehensive, accurate, cost-effective travel arrangements for Direct Travel clients. The advisor works within company policies, uses corporate contracts and preferred suppliers, and provides service in an efficient and professional manner. The role supports multiple accounts and interacts with travelers and travel arrangers, including providing first-level support for customer service and technical issues. The posting is for a bilingual advisor who speaks French, German, Spanish, or Brazilian Portuguese and English.

Requirements

Speak English and one of the following languages: French, German, Spanish, or Brazilian Portuguese.
At least 5 years of experience providing domestic and international travel arrangements.
Thorough knowledge of airline ticketing rules and regulations.
Proficiency in producing the lowest logical airfare within client policy.
Understanding of international airfares and international ticketing.
Proficiency in internet searches and online booking processes.
Thorough working knowledge of ticket exchanges and reissues.
Ability to read, understand, and follow client travel policies and guidelines.
Excellent communication skills by email and phone.
Superior customer service skills.
Ability to meet and exceed required performance standards.
Accuracy and attention to detail.
Ability to work under pressure and deal with change and adversity.
Working knowledge of Microsoft Office, including Word and Excel.
Ability to work independently and within a group.

Nice To Haves

High proficiency in one or more GDS; training will be provided.
High proficiency using the airline GDS Apollo.
Desire to learn new practices and be part of the new "tech generation".

Responsibilities

Complete domestic and international travel arrangements, including air, hotel, ground transportation, rail, and limousines.
Support multiple accounts and operate within detailed procedures.
Interact with travelers and travel arrangers and provide first-level support for customer service and technical issues.
Ensure compliance with client travel policies while utilizing Direct Travel preferred vendors.
Deliver customer service in accordance with Direct Travel standards, including phone and email etiquette, and follow prescribed escalation procedures.
Follow company standards for procedures, tools, productivity, accuracy, and attendance.
Attend staff and training meetings for updates on the travel industry and office procedures; attendance in the office may be required for home-based employees.
Maintain favorable working relationships with company employees to foster a cooperative working environment.