Bilingual Coordinator, Marketing
About The Position
At Dentalcorp, we partner with leading dental practices across Canada, providing the operational and strategic support that allows clinicians to focus on delivering exceptional patient care. Our growth is driven by strong partnerships and a commitment to delivering Brilliant Experiences at every stage. As a Bilingual Coordinator, Marketing, you will be responsible for end-to-end onboarding of various Marketing tools for our practices while maintaining strong utilization across the network by supporting practice inquiries/tickets. You will also be involved in supporting project deliverables in the form of (but not limited to): creative development, data/analytics reporting, audits, building CRM campaigns, etc. This is a hybrid role, requiring four (4) days a week in-office at our downtown Toronto head office (work from home on Fridays)
Requirements
- Fully bilingual (English and French) with strong verbal and written communication skills
- Bachelor’s degree or diploma in Marketing or related field – or equivalent relevant experience
- 1 – 3 years of experience in a Marketing role (or related), with proven history of onboarding, ticket management/resolution, and/or project coordination
- Proficient with technology use and understanding
- Proficiency in Microsoft Suite (Excel, PowerPoint, Word)
Nice To Haves
- Previous experience with Canva and/or Adobe Creative Suite (i.e. Photoshop, Illustrator) an asset
Responsibilities
- Manage end-to-end onboarding for our newly acquired and existing practices
- Work independently to manage a portfolio of practice onboards that will be in various stages of completion
- Gather onboard requirements/data and input into our systems
- Troubleshoot onboard issues/blockers and document accordingly
- Engage with practices to adjust settings that fit their needs
- QA prior to going live
- Contribute to strengthening and scaling our onboarding efforts
- Review and solution tickets/inquiries from both practices and internal stakeholders
- Triage tickets according to ticket type
- Work with the team to solution tickets
- Communicate and engage with practices/colleagues directly while providing support/solutions
- Develop/edit creative to support practice needs
- Making edits to existing templates in Canva (i.e. image swaps, colour changes, copy edits)
- Copy editing with high level of attention towards grammar, clarity, tonality, and consistency
- Support with data work in the form of audits and analytics reports
- Pulling data from multiple sources and combining for analysis/production use (i.e. using XLOOKUPS, developing pivot tables, charts/graphs, etc.)
- Reading and interpreting data for actionable insights
- Support with project coordination and execution
- Support with various tasks associated to project deliverables while utilizing our project management tool (Asana)
- Provide status updates regularly to the team and project stakeholders
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
1-10 employees
