About The Position
The Bilingual Contact Center Representative for the client’s program is an entry-level position responsible for providing friendly and efficient support to small store owners who use the client’s mobile application. This role is crucial in assisting our partners with their app-related questions, helping them place orders, and ensuring a positive experience that contributes to their business success and our continued partnership.
Requirements
- High School Diploma or GED Equivalent
- At least 1 year of experience relating to the job description
Nice To Haves
- Exceptional Spanish language proficiency, both spoken and written
- Prior experience in a B2B customer service or sales support role
- Demonstrated ability to manage and process orders accurately
- Strong capacity for handling customer inquiries with a positive attitude
- Familiarity with CRM software and order entry systems
Responsibilities
- Handle inbound calls, chats, and emails from app users, addressing common inquiries about app navigation, order status, and general program information
- Provide clear and polite assistance, guiding users through simple app functionalities and troubleshooting basic issues
- Maintain a positive and helpful demeanor in all interactions, and conduct outbound calls to follow up on support tickets and ensure customer satisfaction
- Help store owners with basic questions about placing orders through the app and assist users in understanding current promotions and how to access them
- Participate in training sessions to gain in-depth knowledge of the app's features, products, and customer service best practices
- Seek guidance from team leads and senior colleagues to improve your problem-solving and communication skills, while continuously learning about the needs of small business owners to provide tailored support
- Accurately and completely document details of all customer interactions and inquiries in the CRM system
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
