Bilingual Consumer Nurse Navigator

AdventHealth•Orlando, FL

12d•Onsite

About The Position

The Bilingual Consumer Nurse Navigator collaborates with patients and healthcare teams to help consumers navigate their healthcare needs across the continuum. This includes coordinating appointments, requesting records, addressing insurance concerns, providing education, and supporting communication between physician offices and patients. The role maintains relationships with physicians and clinical leadership and may travel to provide education, collaborate, and build knowledge of network facilities and services. It assists leadership with program development, serves as a liaison with stakeholder teams, and provides data and departmental information. The navigator collects data as directed by the supervisor and submits monthly reports on time. The position also supports program awareness among physician and broader community audiences, working with leadership and CHN teams. In partnership with consumer marketing, the navigator participates in community events, which may involve travel, public speaking, presentations, and attendance at off-hour events. Other duties may be assigned.

Requirements

Bachelor of Science degree in Nursing.
At least 1 year of nursing experience in an outpatient setting.
Registered Nurse (RN) license.
Basic Life Support (BLS) CPR certification.

Nice To Haves

Master's degree in Nursing.
At least 2 years of hospital care coordination experience.

Responsibilities

Collaborate with patients and healthcare teams to navigate healthcare needs across the continuum.
Coordinate appointments, request records, address insurance concerns, provide education, and facilitate communication between physician offices and patients.
Maintain relationships with physicians and clinical leadership, including travel for education, collaboration, and learning about network facilities and offerings.
Assist leadership with program development, serve as a liaison with stakeholder teams, and provide data and departmental information.
Collect data as directed by the supervisor and submit monthly reports in a timely and efficient manner.
Support program awareness within the physician community and broader community, in person and virtually, in collaboration with leadership and CHN teams.
Partner with the consumer marketing team and participate in community events, including travel, public speaking, presentations, and off-hour events.
Perform other duties as assigned.