Bilingual Collections Coordinator

Murray Osorio PLLC• Fairfax, VA, US, VA

3d•Onsite

About The Position

Murray Osorio PLLC is a fast-growing immigration law firm dedicated to making a positive impact on people’s lives. Our firm represents individuals and companies before courts, government offices, and consular posts worldwide. We specialize in removal defense, humanitarian applications, family-based immigration, criminal immigration, employment-based immigration, naturalization, and appellate and federal litigation. At Murray Osorio PLLC, we pride ourselves on collaboration, professionalism, and a deep commitment to our mission of providing exceptional legal services while fostering a supportive, inclusive, and energetic workplace. The Bilingual Collections Coordinator will collaborate closely with attorneys, senior attorneys, and partners to manage client accounts, oversee collections, and support financial reconciliations and controls. This role is client-facing and requires strong organizational, accounting, and communication skills to ensure timely billing, payments, and account management. This is a full-time position based in Fairfax, VA, with the expectation of on-site presence.

Requirements

2+ years in accounts receivable, collections, or accounting, with direct client follow-up experience.
Fluent in Spanish (reading, writing, speaking).
Associate or bachelor’s degree in accounting, finance, or related field.
Proficient in Microsoft Excel.
Strong communication, organizational skills, and attention to detail.
Ability to manage multiple priorities and drive timely collections.

Nice To Haves

Experience with Salesforce and QuickBooks.
Experience supporting multi-state office operations.
Experience managing client accounts in a collections or finance role.

Responsibilities

Serve as the primary point of contact for clients regarding billing inquiries, payments, and account balances.
Manage end-to-end billing to ensure accurate and timely client invoices.
Drive collections by proactively following up on outstanding invoices via calls and emails, securing payment commitments, and ensuring timely resolution.
Track and maintain detailed records of collection activities, follow-ups, and client commitments.
Review open invoices for accuracy, resolve discrepancies, and escalate issues as needed.
Conduct weekly reconciliations between the ERP system and the payment gateway to ensure accurate recording of collections.
Manage refunds and credits, including obtaining attorney approvals.
Process vendor invoices and coordinate payments through RAMP.
Collaborate with attorneys and internal teams to support collections efforts and resolve account or billing issues.
Ensure compliance with firm financial policies and maintain organized and accurate financial records.