Part-Time Bilingual Client Service Representative
About The Position
This position is responsible for providing help desk resolution and service desk delivery support. Netsmart provides advanced technology solutions and services to post-acute and human services clients to better serve individuals and patients. The Netsmart team is vision-driven, cause-connected, and passionate about opportunity, fostering success through inspiration from client work and the ability to innovate and explore. Netsmart is focused on providing a candidate experience that mirrors its associate experience and has been recognized as one of Ingram’s Best Companies to Work For.
Requirements
- Associate degree or equivalent relevant work experience
- The ability to demonstrate strong customer service skills
- Excellent written and verbal communication skills
- Attention to detail
- Excellent time management skills
Nice To Haves
- At least 1 year of experience in a customer service environment
- Bilingual Spanish and English
- Healthcare solution support experience
- Strong documentation and data gathering skills
Responsibilities
- Address and resolve basic and routine support requests
- Adhere to Netsmart processes and best practices
- Escalate support requests as required
- Enter quality information into tracking systems
- Create and Manage Netsmart support requests according to Netsmart best practices
- Contribute to knowledge bases and documentation
- Identify and make recommendations to improve support processes
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
501-1,000 employees
