Bilingual Client Services Representative
About The Position
Alexander Shunnarah Trial Attorneys is a rapidly growing personal injury law firm based in Alabama with offices across the nation. We handle complex cases and provide each attorney and staff with the support they need enabling us to best serve our clients. Our attorneys and staff pride themselves on their skill set, experience, compassion, and commitment. We are dedicated to giving our clients the utmost attention and care while fighting for them to get what they deserve. At Alexander Shunnarah Trial Attorneys, we take a real approach. We are innovative, always finding ways to be better, and have a go-getter mentality across the board. Each team member plays a critical role in our mission. We know our people are what makes us great. If you’re looking for a career where you can help make a difference in the lives of others alongside a supportive team, we encourage you to apply! We are seeking dedicated and detail-oriented Bilingual Client Services Representatives to join our team. In this role, you will be the first point of contact for our clients, guiding them through the initial stages of their cases and ensuring they receive exceptional service.
Requirements
- Language Skills: Bilingual proficiency (Spanish/English) is required.
- Customer Support Background: strong track record of providing top tier customer service is required.
- Communication: Strong verbal and written communication skills.
- Organizational Skills: Ability to handle multiple tasks efficiently and maintain organized case files.
- Tech-Savvy: Proficiency in Microsoft Office (2 years required) and familiarity with FileVine or other case management systems (preferred).
- Communication Skills: Excellent verbal and written communication skills are essential for this role.
Nice To Haves
- Tech-Savvy: Proficiency in Microsoft Office (2 years required) and familiarity with FileVine or other case management systems (preferred).
Responsibilities
- Client Engagement: Promptly contact clients upon receiving live transfers from our intake department.
- Appointment Coordination: Schedule treatment appointments within 24 hours and follow up to confirm attendance.
- Documentation: Request and file police reports, initiate claims, and send Letters of Representation (LOR) to insurance companies.
- Case Management: Maintain organized case files for 2-3 weeks, ensuring all necessary actions are completed efficiently.
- Promotion: Effectively communicate and promote the firm's services to all clients.
Benefits
- Dental, vision, and health insurance, plus supplemental insurance and paid time off.
- Join a team that values collaboration, innovation, and your professional growth.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
