Client Services Representative
About The Position
TravisMathew is a premium apparel brand that exists because we seized an opportunity—and we’re inviting you to take yours. Back in 2007, we saw there weren’t many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life—plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew. The Client Services Representative (CSR) is responsible for supporting direct-to-consumer (DTC) business through enhanced operational service.
Requirements
- Proficient in Microsoft Applications (i.e., Excel, PowerPoint, Word)
- Proficient in ERP systems, SAP preferred
- Proficient in eCommerce platforms, SAP preferred
- Experience with online clientele / chat service
- Strong written and verbal communication skills
- Strong organizational and time management abilities
- Ability to work effectively and collaboratively with cross-functional teams and stakeholders
- Ability to foster account relationships
- Ability to multi-task and manage a large inquiry / order volume
- Bachelor’s Degree, preferred
- Minimum 1 year industry experience in a customer service capacity
Responsibilities
- Manage daily service-related communications, via phone and electronically
- Respond promptly to and resolve customer inquiries
- Serve as a liaison for all inbound inquires that require support and assistance from alternate departments
- Process inbound requests, including but not limited to order adjustments, cancellations, returns, credits / refunds
- Support Accounts Receivable in resolving order credit holds
- Support Order Management to ensure on-time order fulfillment
- Perform other service-related duties as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
251-500 employees
