Bilingual Client Service Coordinator/Coordonnateur ou coordinatrice bilingue, service à la clientèle

CaRMS•Ottawa, ON

45d•CA$50,000 - CA$60,000•Remote

About The Position

The Canadian Resident Matching Service (CaRMS) is seeking a Bilingual Client Service Coordinator to engage with clients. This role is part of the client services team and is responsible for supporting CaRMS products and services. This is a full-time, permanent, fully remote position. The successful candidate must be based in Canada, with occasional travel. The language requirement for this role is bilingual (English and French). Occasional overtime may be required to meet critical deadlines.

Requirements

Minimum 5+ years of client-facing experience (healthcare preferred).
College diploma in business administration, customer service, office administration, communications, or a related field.
Experience with Microsoft 365, this includes tools such as Microsoft Outlook, Teams, Excel, SharePoint and Word.
Strong written and verbal communication skills, with the ability to convey information clearly and professionally to a variety of audiences.
Demonstrated attention to detail and accuracy when managing client inquiries, documentation, and information.
Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
Bilingual (English/French).

Nice To Haves

Bachelor’s degree in business, communications, or related discipline.
Experience working in a remote or hybrid professional environment.
Experience in a client service or support role within a structured or high-volume setting.
Familiarity with customer relationship management (CRM) tools such as HubSpot or similar platforms.
Experience using collaboration and project tools such as Asana, Jira, or equivalent.
Experience contributing to knowledge bases, help center, or client-facing resources.
Demonstrated ability to support process improvement or service enhancement initiatives.

Responsibilities

Provide front-line support to clients via email, phone, and chat channels.
Contribute to the development and maintenance of internal and client-facing resources.
Participate in initiatives focused on continuous improvement of services and processes.
Support cross-functional project teams as required.
Represent the organization in public-facing contexts as needed, including presentations, webinars, and meetings.
Other duties as assigned.