Bilingual Client Experience Associate
About The Position
AnywhereWorks is hiring Bilingual Client Experience Associates to support its clients’ businesses from home. Associates answer inbound calls, capture leads, take orders, schedule appointments, send messages, and handle other interactions such as Active Response outbound calls, live chat, relay calls, and legal intake calls. Training is provided for each call type. The work is steady and fast-paced, with calls often arriving back-to-back; performance is measured by quality, accuracy, ready percentage, and after-call work time. The role is available only to residents of Florida, Georgia, South Carolina, North Carolina, Virginia, Texas, Utah, Idaho, Tennessee, Missouri, Ohio, or Arizona. Associates work 40 hours per week, mostly scheduled between 5:00 a.m. and 8:00 p.m. Pacific Time. For the first 8–12 weeks after training, at least 8 hours of work every Friday and Saturday is required. Associates choose shifts weekly, with shift selection prioritized by performance tier; new associates should expect limited choice initially. Attendance is tracked using a points system, and reliability is important. The position includes two weeks of paid training followed by 8–12 weeks of Learning & Development, during which associates take live calls with ongoing support. Full availability for 40 hours per week is required during this period, and holidays or vacation time cannot be blocked off. The starting pay is $16.00 per hour. Benefits begin after 60 days, and a 401(k) with matching is available after one year of employment. This is a work-from-home role with a Bring Your Own Device policy. The associate’s computer and internet connection must meet the company’s system and internet requirements before starting. Candidates who receive a conditional offer must undergo a background check as part of pre-employment screening.
Requirements
- Fluent in both English and Spanish, with excellent verbal and written communication skills.
- Warm, upbeat tone and genuine interest in helping people.
- Strong listening skills and ability to remain calm and efficient under pressure.
- Dependable attendance and punctuality for every scheduled shift.
- Strong computer skills.
- Typing speed of at least 30 words per minute.
- Growth mindset and eagerness to learn new call types and tools.
- Resident of Florida, Georgia, South Carolina, North Carolina, Virginia, Texas, Utah, Idaho, Tennessee, Missouri, Ohio, or Arizona.
- Computer and internet connection must meet the company’s system and internet requirements before starting.
- Full availability for 40 hours per week during the 8–12-week Learning & Development period, with no holidays or vacation time blocked off.
- Availability to work at least 8 hours every Friday and Saturday for the first 8–12 weeks after training.
Responsibilities
- Answer inbound calls for clients’ businesses from home.
- Capture leads, take orders, schedule appointments, and send messages to clients.
- Handle standard answering, Active Response outbound calls, live chat, relay calls, appointment setting, and legal intake calls.
- Meet performance expectations for quality, accuracy, ready percentage, and after-call work time.
- Attend scheduled shifts reliably and on time.
- Participate in paid training and Learning & Development, including handling live calls with ongoing support.
Benefits
- Medical benefits start after 60 days.
- Dental benefits start after 60 days.
- Vision benefits start after 60 days.
- Employee Assistance Program (EAP) benefits start after 60 days.
- Paid time off (PTO) benefits start after 60 days.
- 401(k) with matching after one year of employment.
- Two weeks of paid training.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
