Client Experience Associate

PNC•Lorain, OH

5d•$33,750 - $56,250•Onsite

About The Position

As a Client Experience Associate in PNC's Retail Banking organization, you will be based in North Olmsted, Ohio, and support multiple branches in the region. The role delivers customer experiences intended to improve customers' financial wellbeing, build loyalty, and increase share of wallet. You will handle a variety of customer interactions, explain financial transaction options, identify banking opportunities, and make appropriate referrals to branch staff. PNC describes this as an in-office role and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. The position applies product and procedural knowledge to resolve customer problems, supports efficient and accurate teller and branch operations, and contributes to proactive sales conversations through service-to-sales interactions and lobby engagement. Employees are expected to focus on customers and manage risks in accordance with PNC's Enterprise Risk Management Framework. The role is incentive eligible, with incentive payments based on company, business, and/or individual performance. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically less than one year of related experience; related experience or product knowledge may be needed to perform primary duties.
Demonstrate the knowledge, skills, and abilities needed for the role, including accuracy and attention to detail, effective communication, problem solving, understanding customer needs, fraud detection and prevention, and managing multiple priorities.
A university or college degree, high school diploma, or GED is typically not required; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
No required certifications.
No required licenses.

Nice To Haves

Skills in accountability, banking, branch banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.

Responsibilities

Deliver a customer experience that supports financial wellbeing, builds customer loyalty, and increases share of wallet.
Process a variety of customer interactions and educate customers about alternatives for their financial interactions.
Identify banking opportunities through meaningful customer conversations and make appropriate referrals to branch staff.
Perform lobby engagement activities, connect with customers, and position PNC products to meet their needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems and help mitigate and resolve issues.
Adhere to policies and procedures and exercise sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Support proactive sales conversations through internal and outbound interactions, service-to-sales, teller interactions, and lobby engagement.
Support customer loyalty and growth in customer share of wallet through a differentiated customer experience.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 and 25 vacation days each year, depending on career level and years of service