Bilingual Client Experience Associate

AnywhereWorks • Anywhere in, SC

2d • Remote

About The Position

AnywhereWorks is hiring Bilingual Client Experience Associates who live in Florida, Georgia, South Carolina, North Carolina, Virginia, Texas, Utah, Idaho, Tennessee, Missouri, Ohio, or Arizona. Associates answer inbound calls for clients’ businesses from home and support callers by capturing leads, taking orders, scheduling appointments, and sending messages to clients. The role also handles standard answering, Active Response outbound calls, live chat, relay calls, appointment setting, and legal intake calls; training is provided for each call type. The work is fast-paced, with calls often arriving back-to-back, and performance is measured by quality, accuracy, ready percentage, and after-call work time.

The schedule is 40 hours per week, mostly scheduled between 5:00 a.m. and 8:00 p.m. Pacific Time. During the first 8–12 weeks after training, associates must work at least eight hours every Friday and Saturday. Associates choose shifts weekly, with shift selection prioritized by performance tier, so flexibility is required. Attendance is tracked using a points system.

Training includes two weeks of paid training, followed by 8–12 weeks of Learning & Development, during which associates take live calls with ongoing support. Associates must be fully available for 40 hours per week during this period and cannot block off holidays or vacation time.

This is a work-from-home role using a Bring Your Own Device policy. The employee’s computer and internet connection must meet the company’s system and internet requirements before starting. Candidates who receive a conditional offer must complete a background check. AnywhereWorks describes its mission as enabling people to work and learn together from anywhere and states its commitment to equal opportunity, diversity, a safe workplace, and a culture of belonging.

Requirements

• Fluent verbal and written communication in both English and Spanish.
• Warm, upbeat tone and genuine interest in helping people.
• Strong listening skills and ability to remain calm and efficient under pressure.
• Dependability and punctuality for every scheduled shift.
• Strong computer skills.
• Typing speed of at least 30 words per minute.
• Flexibility to choose from available weekly shifts based on performance-tier ranking.
• Availability for 40 hours per week during training and Learning & Development, without blocking holidays or vacation time.
• Availability to work at least eight hours every Friday and Saturday during the first 8–12 weeks after training.
• Residence in Florida, Georgia, South Carolina, North Carolina, Virginia, Texas, Utah, Idaho, Tennessee, Missouri, Ohio, or Arizona.
• Computer and internet connection that meet the company’s system and internet requirements.
• Successful completion of a background check following a conditional offer.

Nice To Haves

• Growth mindset and eagerness to learn new call types and tools.

Responsibilities

• Answer inbound calls for clients’ businesses from home.
• Capture leads, take orders, schedule appointments, and send messages to clients.
• Handle standard answering, Active Response outbound calls, live chat, relay calls, appointment setting, and legal intake calls.
• Maintain quality and accuracy while managing a fast-paced stream of calls and after-call work.
• Attend scheduled shifts reliably and punctually.
• Participate in two weeks of paid training and 8–12 weeks of Learning & Development, including live calls with ongoing support.

Benefits

• Starting pay of $16.00 per hour.
• Medical, dental, vision, employee assistance program (EAP), and paid time off (PTO) benefits begin after 60 days.
• 401(k) with matching after one year of employment.
• Two weeks of paid training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed