Client Experience Associate

PNC Bank•Steubenville, OH

7d•Onsite

About The Position

As a Client Experience Associate in PNC's Retail Banking organization, the employee is based at the Sunset Blvd Branch in Steubenville, Ohio, and supports multiple branches in the region. The role delivers a differentiated customer experience intended to improve customers’ financial wellbeing, build loyalty, and increase share of wallet. It handles customer interactions, educates customers about financial transaction options, identifies banking opportunities, and makes appropriate referrals. The position also supports branch and teller operations, proactive sales conversations, and customer problem resolution. The role is in-office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically less than one year of related experience; related experience or product knowledge may be required to accomplish primary duties.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Apply customer-focused practices and create customized customer solutions based on customer needs and satisfaction.
Assess and manage risks associated with business objectives and activities in support of PNC’s Enterprise Risk Management Framework.

Nice To Haves

Preferred skills include accountability, banking, branch banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include accuracy and attention to detail, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.
A degree is not typically required at this level. A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.

Responsibilities

Deliver customer experiences that support financial wellbeing, customer loyalty, and increased share of wallet.
Process a variety of customer interactions and educate customers about available alternatives for financial interactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Conduct lobby engagement activities to connect with customers and position PNC products to meet their needs.
Educate customers on options for managing financial transactions by leveraging technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems and help identify, mitigate, and resolve issues effectively.
Adhere to policies and procedures and demonstrate sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Support proactive sales conversations through internal and outbound interactions, service-to-sales interactions, teller interactions, and effective lobby engagement.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on career level and years of service.