Bilingual Claims Adjuster

Seaboard Marine•Miami, FL

About The Position

In this function, an individual performs within operational procedures that have been developed and has the authority and the ability to interpret and apply laws and regulations to case scenarios and maintain working relationships with customers, attorneys, insurance companies and local authorities. Assignments are generally broad in scope with frequent opportunity for exercising independent judgment in making claims management decisions subject to final review and approval by Claims Supervisor and Claims Manager. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Minimum one (1) year of recent experience as a claim’s adjuster working with handling cargo, property, casualty, contents or auto claims.
Must possess a general understanding of the usage of a diary-based system to move claims along towards completion.
Knowledge of insurance and claims legal vocabulary in order to understand the nature of cargo claims.
Knowledge of techniques of investigation, adjustment, negotiation and settlement.
Must have intermediate computer skills in programs such as MS Word, Excel & Outlook, etc.
Must have advanced communication skills (reading, writing & speaking) both in English and Spanish in order to communicate at different levels throughout the organization, exterior organizations, out port offices, attorneys, etc.
Possess strong analytical skills.
Possess organizational and time management skills with ability to prioritize and be detail oriented.
Ability to conduct effective negotiations with claimants, attorneys and insurance carriers.
Ability to express ideas clearly and concisely, verbally and in writing.
Ability to analyze define problems, collect data, establish facts, and exercise sound judgment in drawing valid conclusions.
Ability to prepare a variety of reports and meet consistent deadlines.
Ability to work independently with limited supervision, multitask and possess strong initiative.
Ability to establish and maintain effective working relationships with customers, vendors and fellow employees.
Ability to think logically, establish and follow procedures, instructions and make sound decisions.
Ability to exercise independent judgment within established systems and procedures.
Ability to work a flexible schedule, extended hours, holidays, and/or weekends as needed.
Possess high energy level, comfortable performing multifaceted projects in conjunction with normal activities.
Must have or be able to obtain a TWIC card within 30 days of employment.

Nice To Haves

Experience handling marine cargo claims
Knowledge of Carriage of Goods by Sea Act (COGSA).
Bachelor’s degree in Business Administration or related field.

Responsibilities

Plan, organizes and reviews the investigation, negotiation and preparation of settlement recommendations of a variety of insurance claims; reviews accident reports, losses and litigation claims, reefer claims; and provides intra-company personnel with technical advice and assistance.
Manages highly complex investigation of claims, including coverage issues liability, compensability and damages
Manages all types investigative activity or litigation or litigation on major claims, including the posting of appropriate reserves in a timely manner
Monitoring claims to ensure file handling is compliant with established standards.
Analyzes claims activities; prepare and present reports to management and other internal business partners and clients.
Miscellaneous tasks to include assignment of survey inspections and provide support in a collaborative effort as needed to department manager as well as co-workers.
Attend seminars and workshops to ascertain new development and/or further skills relating to required duties.
Provides guidance and assistance to less experienced claims staff and other functional areas.
Handling of the duty phone on a rotational basis
Performs other job-related duties as assigned.