Bilingual Chinese (Mandarin) Social Media Moderator

Jobs for Humanity • Morrow, GA

6d • Onsite

About The Position

VXI is hiring Bilingual Chinese Mandarin-speaking Social Media Account Moderators to support a global social media platform. This Trust & Safety role focuses on platform safety, trust, and policy enforcement rather than customer service. Moderators review user accounts, private messages, group chats, user-generated content, and appeal requests to determine whether they comply with platform policies and community standards. The role is 100% non-voice and case-based, requiring consistent judgment and decisions that support user safety, platform integrity, and regulatory compliance.

The position is onsite in Morrow, Georgia. Work includes structured workflows and repetitive policy-based decisions, prolonged screen time, and exposure to sensitive, explicit, disturbing, or emotionally challenging content. Paid training lasts four weeks, with 100% attendance required and no time off accommodated during training. Operating hours are Monday through Saturday, 8:00 AM to 2:00 AM EST. Open availability is required for any assigned fixed schedule during those hours, including evenings and late-night shifts.

Requirements

• Fluency in Chinese and English.
• Ability to work 40 hours per week onsite in Morrow, Georgia.
• Strong judgment and ability to apply policies consistently and objectively.
• High attention to detail and accurate documentation and case handling.
• Ability to make decisions independently within established policy guidelines.
• Comfort enforcing platform rules without emotional escalation.
• Psychological resilience and stress tolerance when reviewing sensitive or disturbing content.
• Computer proficiency and ability to navigate multiple systems and workflows efficiently.
• Dependability, accountability, consistent attendance, and schedule adherence.
• Ability to work assigned schedules Monday through Saturday between 8:00 AM and 2:00 AM EST, including evenings and late-night shifts.
• Ability to complete required pre-employment assessments and background checks.
• 100% attendance throughout the four-week training; time off during training cannot be accommodated.

Nice To Haves

• At least six months of experience in content moderation, trust and safety, risk, fraud, e-commerce operations, or similar policy-based work.
• Familiarity with major social media, short-form video, social commerce, or online marketplace platforms.

Responsibilities

• Review and moderate user accounts and user-generated content according to platform policies and community standards.
• Evaluate private messages and group chats for policy violations.
• Assess and process account appeals using established enforcement guidelines.
• Make consistent, objective enforcement decisions based on platform standards.
• Accurately document moderation actions, decisions, and rationale.
• Support platform safety, authenticity, acceptable-use, and trust standards.
• Meet established quality, productivity, attendance, and decision-consistency benchmarks.

Benefits

• Medical, dental, and vision insurance.
• Employee cell phone plan discounts ($25 per month per line; restrictions apply).
• Employee referral program.
• Career growth and advancement opportunities.
• Paid training.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed