Bilingual Case Manager

LA FAMILIA • Hayward, CA

1d • $28 - $28 • Hybrid

About The Position

The Case Manager will receive one hour of individual supervision per week, and take part in a two-hour group supervision. The Case Manager will regularly perform assessments of clients’ needs. This role will uphold and champion the agency’s mission, vision, and values and contribute to a collaborative and inclusive work culture. This position is covered under the SEIU 1021 Collective Bargaining Agreement. In addition to the established base pay, members will receive negotiated annual increases as follows: January 2027: 3% base pay increase Future increases will be subject to the terms of the collective bargaining agreement.

Requirements

• BA Degree in the mental health field, or community outreach, education/experience
• 2 years’ experience in the mental health field or community outreach
• Bilingual Spanish/English - Proficiency both verbal and written communication in English and Spanish is essential for this this position is required
• Demonstrates and models excellent “customer service” orientation and ability to work with diverse populations.
• Exercises extreme discretion with the ability to hold, balance, and transmit public and confidential information needed by various parties.
• Proficient in MS Office and Google Workspace products.
• Valid CA Driver’s license required.
• Ability to safely operate a motor vehicle
• Ability to push, pull, and lift up to 50 pounds frequently.
• Ability to stand and move from one location to another daily.
• Ability to sit for prolonged periods of time.
• Ability to visually focus on near and far items, and to be able to switch between them.
• Ability to reliably report to work on time and perform the position's required tasks as scheduled.
• Ability to grasp and carry items.
• Ability to hear and effectively communicate with co-workers, clients, and the public.
• Ability to identify potential issues within the workplace, determine an appropriate means of avoiding and/or resolving the issues, work with others to address the issues, and carry out organized strategies for resolving and preventing similar issues in the future.
• Ability to process information and data for use within the organization.

Nice To Haves

• Experience in non-profit and community-based organizations preferred.
• Auto insurance: If your vehicle is used for business-related purposes, it is recommended that you inform your auto insurance carrier.

Responsibilities

• Provide support and guidance to other staff within the Caminos program, including: clarifying program procedures, aiding in onboarding of new staff members.
• Perform regular assessments of clients' needs in the following areas: housing, daily activities, counseling, coordination of other care, social relationships, family relationships, symptom management, securing and managing entitlements such as SSI, budgeting, and other related areas.
• Develop collaborative treatment plans with clients to help them accomplish activities, goals and objectives.
• Implement the plan through the provision of services, referrals and coordination with family and other community service providers.
• Assist clients to find appropriate housing at local shelters, board and care homes, transitional housing and independent living placements in the community.
• Assist clients in applying for entitlements and managing entitlements.
• Attend weekly staff meetings and other meetings as requested.
• Assist clients with locating and accessing needed health care and dental care, as well as educational needs.
• When necessary, conduct home visits and attend appointments with clients.
• Collaborate with schools and district staff and other agencies in a friendly and professional way.
• Learn about Alameda County social service resources, housing resources, community resources and build relationships with resource providers.
• Maintain timely documentation for clinical services as required by funding sources.
• Regularly review files and monitor activities of clients with follow-up contact in-person or via phone.
• Provides crisis intervention as needed; stabilizes clients in crisis including brief intervention in clinic; arranges for hospitalization and coordinates treatment elements.
• Maintain a full caseload of clients. Clients are generally minors, but services may be extended to support other family members.
• Attend trainings and participate in events relevant to key responsibilities.
• Track and regularly report on key metrics for responsible function areas.
• Leads and collaborate on special projects related to agency objectives as appropriate.

Benefits

• Excellent Health benefits package for you and your family, including: Medical, dental, and vision benefits with 95% employee and 80% dependent employer premium contributions, and employer-paid life insurance.
• Vacation, 15 paid holidays, 12 paid sick days upon accrual
• Employee Assistance Plan to support you and your family’s well-being and finances
• Pet Plan Benefit: PetPlus Product and Prescription Discounts, Pet Assure Veterinary Discounts, AskVet 24/7 Pet Telehealth, and ThePetTag Lost Pet Recovery Service
• 403(b) retirement plan
• Work-life wellbeing & excellent work hours
• Flexible scheduling options, including hybrid work arrangements
• License and Certification renewals reimbursed.
• Supportive/Collaborative work environment
• Opportunities for Growth and Professional Development
• Structured mentorship and ongoing training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level