Bilingual Case Manager

Dynamic Workforce Solutions•Omaha, NE

4d•Hybrid

About The Position

The Career Navigator is responsible for providing employers with qualified candidates by developing local job seekers through planning, program services, and appropriate referrals. This role involves making connections for job seekers to open positions, helping businesses recruit applicants, interviewing customers to assess needs, and aiding customers in developing plans to enhance employment skills. The Career Navigator will identify job seeker barriers and refer them to appropriate resources, provide career advisement through individual employment plans, and facilitate placement in training or education programs. The position requires implementing program procedures, accurate case management, and serving as a liaison between customers and service providers. Documentation of customer interactions through case notes is essential, as is maintaining knowledge of market research and industry trends. Ensuring case files meet programmatic requirements and providing excellent customer service to both job seekers and employers are key aspects of this role.

Requirements

High School diploma.
Minimum of two years' experience in staffing, recruiting, or workforce development.
At least one years' experience working with computer systems for data entry and data review required.
Demonstrated proficiency with verbal and written communication skills.
Demonstrated customer service skills.
Demonstrated computer skills.
Valid driver's license and adequate vehicle insurance coverage.

Nice To Haves

Previous workforce experience and/or case management experience is preferred.

Responsibilities

Makes appropriate connection for job seekers to open positions resulting in employments.
Help businesses recruit the best applicants for their jobs.
Interviews customers to assess service needs.
Aids customers in developing, evaluating and effectively initiating and implementing plans to enhance employment skills.
Identify job seeker barriers and refer to appropriate resources.
Provide career advisement through development of individual employment plans, referrals to jobs, placement in training/educations programs and job placement or advancement.
Implements prescribed program-related procedures and accurate case management.
Provides ongoing case management and serves as a liaison between customers and service providers.
Documents all customer interactions through well-written case notes.
Acquires and maintains knowledge of market research tools and industry/sector trends to guide job seekers to appropriate placement or education.
Ensures that case files meet or exceed programmatic requirements.
Provides valued and timely service to both job seekers and employers.
Utilizes Extreme Customer Service behaviors in all interactions with internal and external customers.